In association with

Forecasting and Capacity Planning Analyst

Job Ref: DJMA1752
Job Title: Forecasting and Capacity Planning Analyst
Location: East Midlands, Anglia, Yorkshire, or North East location
Salary: £35-42,000 plus great benefits + bonus

An opportunity to work within a progressive, award winning business who is able to engage and communicate with all levels of stakeholders for an experienced short to long range forecasting analyst.

Working as part of a large resource planning team, supporting a best in class customer contact centre operation, the business are looking for a creative, self-motivated professional with a fresh perspective, who can help drive and exceed levels of excellence for their people and their customers.

Forecasting and Capacity Planning Analyst

The role can be based out of one of three locations but will require one day per week in the Anglia operation. They may also be able to offer one home working day per week.

The Forecasting & Capacity Planning Analyst will accurately forecast the customer demand by understanding and predicting key drivers behind customer contact and interactions.

Working as part of a wider resource planning team, you and your colleagues will help optimise customer service performance through the provision of accurate and timely forecasts across a multi-channel high demand customer operation.

If you are interested in applying for this position you will have previous experience of forecasting and planning. Ideally with some knowledge of WFM tools you will have strong analytical skills and good attention to detail.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.



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