In association with

Resource Planning Manager, Dundee

We are looking for an experience Resource Planning Manager to oversee the Workforce Management System and Forecasts within a multi-site and multi-skilled contact centre. you will be responsible for your team of skilled analysts working across Forecasting and Scheduling.

Key Responsibilities:

  • Accurate delivery of forecasting and resource models
  • Ensure accurate staffing levels are driven through the forecasting process to meet the established demand and hit business KPI’s
  • Propose continuous improvement opportunities to improve SLA’s / reduce costs and provide increased flexibility.
  • Manage performance and productivity of the team regularly
  • Continually review staffing against plan and work to improve and deliver efficiencies

Required skill set and experience:

  • Extensive experience in a Resource Planning role within a multi-skilled, multichannel environment
  • Previous experience in managing a resource planning team.
  • Strong technical background in using MS packages and WFM technology
  • Stakeholder management
  • Strong analytical skills
  • Ability to motivate and engage your team to deliver outstanding results

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.



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