In association with

Resource Planning Analyst, Runcorn

Job Title: Resource Planning Analyst (Contact Centre)  

Location: Runcorn 
Salary: £25,000 - £30,000 + Benefits 
Ref Number: 888403

PACT is delighted to be working with a leading customer centric brand who have a highly desirable opportunity not to be missed! We are looking for an experienced Resource Planning Analyst for a friendly Contact Centre located in Cheshire. 
The result of their continued growth is that they need YOU! So read on if you are a Resource Planning Analyst with experience! If you are not, then check out our other jobs here ( – we are also looking for people in other Resource Planning and MI positions!

Job Description

The biggest growth area for our client is within the Resource Planning department and with that growth comes the need for a new Resource Planning Analyst which is where you come in. This business continues to lead the way as an industry leader within their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success. 

What the job is:

As the Resource Planning Analyst, you will be responsible for producing short/mid and long term demand profile and schedules to match it in order to deliver to the agreed service targets across all areas of the business by meeting the needs of their customers and optimising resource in line with strategic direction.


Is this the job for you?

Some bullet points about you:

  • Experience of operating within a Resource Planning team within a multi-site / multi-channel contact centre
  • Ability to forecast demand and schedule to it using WFM and MS Excel
  • Advanced knowledge and experience in using WFM solutions, preferably Verint or NICE IEX
  • Exceptional numerical reasoning, attention to detail and accuracy
  • Advanced MS Excel knowledge is essential, satisfactory level of other MS Windows skills including Word and PowerPoint
  • Experience of gathering, interpreting and presenting information/data or managing an industry standard WFM application
Additional Information

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then call the office on 0203 865 4549 and ask for John who will answer any questions that you might have! 



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