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Resource Planning Analyst, Cheshire

Job Title: Resource Planning Analyst (Contact Centre)  

Location: Wilmslow, Cheshire
Salary: £25,000 - £31,000 + Bonus & Extensive Benefits 
Ref Number: 888394

PACT is delighted to be working with a business renowned for their ability to give expert advice to their customers having done so successfully well over 100 years now. We have a highly desirable opportunity not to be missed! We are looking for an experienced Resource Planning Analyst for a friendly Contact Centre located in Wilmslow. 

The result of their continued growth is that they need YOU! So read on if you are a Resource Planning Analyst with experience! If you are not, then check out our other jobs here (pactrecruit.com/jobs) – we are also looking for people in other Resource Planning and MI positions!

Job Description

The biggest growth area for our client is within the Resource Planning department and with that growth comes the need for a new Resource Planning Analyst which is where you come in. This business continues to lead the way as an industry leader within their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success. 

What the job is?

As the Resource Planning Analyst, you will be responsible for supporting the Resource Planning lead by producing accurate weekly and intra-day resource plans in line with short, medium & long term forecasts. You will assist in engaging with key stakeholders for inputs, advise where necessary and track adherence to plans to ensure your accurate planning of resource meets required service levels. 

Qualifications

Is this the job for you?

You will be a Resource Planning Analyst and have done a Resource Planning role for at least three years within a Contact Centre environment (extra points if you have experience working within a back office function) and have been great at it and all that being a Resource Planning Analyst involves –if it needs explaining then this is probably not for you.

Some bullet points about you:

  • Experience of forecasting & planning processes within a contact centre environment
  • Moderate user of Microsoft Excel & basic knowledge of other Microsoft products
  • Ability to use large volumes of data quickly & accurately
  • Good problem solving and Analytical skills
  • Ability to work alone and use own initiative
  • Able to work under pressure & to deadlines, prioritising workloads
  • The ability to provide direct feedback
  • Able to apply fair processes consistently at all levels
  • Analytical thinker

Additional Information

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then call the office on 0203 865 4549 and ask for John who will answer any questions that you might have! 

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Steve
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