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Product Manager, London

Job Ref: DJAD1019
Role: Product Manager
Location: London
Salary: £30,000 – £34,000



An exciting online gaming brand is looking for a Product Manager to join their team in London. Reporting into the Senior Product Manager the role involves being part of a team that are experts in the Casino product.

Responsibilities include:
• Act as a casino expert to help and support contact centre staff
• Liaison with third party suppliers to resolve incidents and provide an excellent customer experience.
• Management of the game launch process and other related content management procedures
• Provide a customer focused input into the casino product roadmap.
• Refine and improve casino related processes.
• Support for CRM and promotional teams.

The purpose of the role is to – Increase turnover and player retention for Casino, reduce customer contact resolution times and improve customer satisfaction measures.

The successful candidate will have:
• Good knowledge and passion for online gambling and or casino industry
• Strong computer literacy in Microsoft Office suite
• Have knowledge of Playtech IMS system

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

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Steve
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