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RPA Implementation Specialist, Peterborough

Role: RPA Implementation Specialist
Company: Thomas Cook
Location: Peterborough, GB
Competitive Salary + Benefits

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

About the role
An exciting new opportunity within Thomas Cook UK Contact Centre, our RPA Implementation Specialist will lead and support the delivery of robotics process designs through robotics automation software. You will work with the business to translate processes into technical flows which will remove manual processes from the business.

The successful candidate will have demonstrable knowledge in Process Modelling and delivering technical solutions in addition to experience within the Contact Centre industry possessing the drive and determination to put the customer at the heart of everything they do. 

About the department / team
Working within our UK Customer Contact Centre (CCC), the role is in direct response to our UK CCC transformation focusing on improving the customer proposition whilst driving efficiencies. 

Key accountabilities / responsibilities
Our Implementation Specialist will develop, design and deliver robust new Robotic Process Automation, through the aid of the NICE RTI (Real Time Integration) application as well as supporting project implementation within the Transformation Programme, bringing the technical expertise to deliver business and operational requirements. You will also be an expert user of the NICE RTI application. In addition to this you will:

  • Challenge current processes, drive change and proactively realise opportunities for improvement in the business – through automation
  • Undertake process assessment, categorisation and technical design
  • Identify interdependencies between departments and/or processes and work closely with stakeholders to resolve issues
  • Leading and providing user acceptance testing to new automation
  • Monitor the effectiveness of deployed automation and intervene as required 

Skills and experience
The ideal candidate will have proven technical and analytical skills experienced producing design solutions, experience reviewing end-to-end processes and connecting desktop enterprise software applications and have strong problem solving competence with a logical mind-set. As well as:

  • Excellent organizational skills, with ability to work under own initiative
  • Ability to work on multiple in flight projects and prioritise between them depending on business and stakeholder priorities
  • Demonstrable ability to communicate across technology and business groups
  • Ability to quickly learn and master technical software


  • Bachelor's degree in computer science (or equivalent)
  • Desirable: Experience with NICE RTS (Real Time Solution) Software environments (Training will be given)
  • Desirable: Demonstrable knowledge in Robotic Process Automation
  • Exposure to basic logic driven algorithm development
  • Experience in designing and implementing automation solutions 

Technical / professional qualifications:

  • Familiarity with Business Intelligence tool such as Business Objects, Cognos
  • Process Modelling
  • Desirable: technical skills: VB, XML development experience 

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us. There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Job Segment: Call Center, Customer Service

Apply now



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