Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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eGain Special Edition: Knowledge Management for Dummies

Published on 22 May 2023

eGain Special Edition: Knowledge Management for Dummies

The first and only publication of its kind, this booklet defines and demystifies KM. It also discusses how to select solution partners and succeed in KM initiatives.The booklet is also chock full of real-world success stories and best-practice tips for success. 

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Author: Leanne McNamee

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