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Published on 18 October 2023

Data & AI: game-changing opportunities?

The key emerging technologies for customer operations involve real-time AI Automation. This uses data in new ways. It creates new types of data. We saw the evidence in our earlier article on page 85.
Many benefits flow as a result of this. We can now create agile, data-driven operating models. And we can be faster in responding to changing requirements or new opportunities. So, what are these game changing opportunities? How do we realise this potential in data with AI and Automation? And what do we require to do this?