On-Demand Webinars

Catch up with past Partner Webinars here. These are free to watch and do not count towards your membership.
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Free Webinar: More than the Great Resignation in partnership with Davies

Hosted on 8th September 2022

The continued challenge of recruitment and retention is nothing new for the contact centre industry, with increasing levels of staff turnover and the challenge of retaining knowledge. The potential impact on costs, service and customer experience are clear – but what are the underlying reasons for this and what should organisations be doing to tackle this problem head on?
 
A broad range of initiatives are being adopted, some of which previously may have been restricted to start-up and high-tech organisations. Unfortunately, there isn’t a “one size fits all” silver bullet and the broadening chase for talent means that a range of dimensions needs to be continually reviewed and addressed.

Join Philip Michell, Consulting Director at Davies on the 08 September for The Forum’s webinar, as he reveals insights into the issues and explores the underlying reasons why the “Great Resignation” is impacting contact centre teams disproportionately, and what employers should be doing to address these reasons to return to stability.

Free Webinar:Can Contact Centres ever become an employer of choice? in partnership with QStory

Hosted on 1st September 2022

Dave Vernon, Director at The Forum is joined by Nerys Corfield, Injection Consulting & Rhea Hall-Spencer, QStory for a lively and informative chat about why contact centres are failing their agents.
 
Staff turnover in contact centres is up to double the national average. Their reputation for being inflexible and unrewarding places to work not only has an impact on recruitment and retention but also on customers. Companies need to create environments where agents can thrive, and they need to do it now.
 
We will discuss how a focus on engagement, enablement and empowerment of agents, supported by technology can be a game-changer for your business.

Free Webinar: The behavioural science of turning insights to action in partnership with Sabio

Hosted on 28th July 2022

We are not short of data when it comes to managing contact centres. But how do we best translate data into action? What do we really mean by insights? And how do we embed the right behaviours within our teams? Join this session to learn about the power of people data and how to best drive ownership and change within your teams

Winning Employee Engagement In Times Of Uncertainty! with Centrical

Hosted 30th June 2022

We are operating in very stressful and uncertain times. State of turmoil, the cost of living keeps rising and companies are under pressure as the economy is in turmoil.
How are these issues affecting employees?  Companies continue to hear discontent as employees struggle -- feeling underpaid, undervalued, over-worked, and stressed.
And even with all this uncertainty, companies are still struggling with attracting and retaining quality employees. Therefore, we need to focus on the employee experience more than ever.

Free Webinar: Breakdown to Breakthrough with Rising Vibe

24th March 2022, 12pm

Goals, targets, outcomes and objectives are important. Having a focus and something to aim for is motivating for most people. However according to research 98% of us will die without fulfilling our dreams* and only 8% of people achieve their goals.**
 
So why is this? Based on our experience working with many individuals, and entire organisations, it’s all about trying to do too much too quickly. Baby stepping might not be as sexy as a quantum leap, however it is a sure way to move forwards.
 
In this webinar we will explore:
 - The difference between a baby step and a quantum leap
 - The impact of negativity bias on our motivation
 - The 4 steps to define the perfect baby step outcome
 - How to breakdown our barriers to breakthrough and move forwards using the Rising Vibrational Scale
 
*Wealth Research Group **University of Scranton

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