Catch up with past Partner Webinars here. These are free to watch and do not count towards your membership.Click on the logos below to see content from The Forum or our partners.
Panel Discussion: Standards Benchmarking
Originally broadcast Monday 14th October 2024, 12:30
Hear from members who have completed the Standards Benchmarking process to understand how they approached the self-assessment process and implemented change from their learning. 45mins
Opening Keynote - Shaping the Future
Originally broadcast Monday 14th October 2024, 10:30
This year we challenged you to Shape Your Future, but is the future already here?
Partnership Perfection: Hear from our associate heroes
Originally broadcast Thursday 4th July, 13:15
Join our Associate Heroes as they share their key ingredients for the perfect partnership
Award Winners: Quality Teams
Originally broadcast Thursday 4th July, 09:30
Learn from Benenden Health on Continuous Improvement Strategy, The Knowledge Management Team of the Year, Utility Warehouse and our Quality Team of the Year, ACCA.
Award Winners: Quality Individuals
Originally broadcast Wednesday 3rd July, 14:15
Hear from 2024 Quality & Improvement Rising Star, Jess Baldock at DAS, our Knowledge Management Professional, Alexandra Jordan from Zopa and the Quality & Improvement Manager of the Year, Susan Drape-Comyn.
Best Practice Partnerships: Hear from the judges
Originally broadcast Wednesday 3rd July, 10:30
In this session our Partnership Awards Judges will share their highlights from this year's finalists stories. Sharing what has inspired them, and the learning that they have taken from the process.
Innovation Winners: Indeed & OVO Energy
Originally broadcast Tuesday 2nd July, 10:30
Learn from overall Innovation of the Year winners, indeed on Leading Global Transformation and OVO Energy talking about their Service Transformation.
Opening Keynote: How to Learn
Originally broadcast Tuesday 2nd July 09:30
How you can use this week to learn from our members.
Partner Article: Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience.
Calabrio’s Bot Analytics helps monitor and improve the performance and quality of chatbots and voicebots; organising all transcript conversations into topics, simplifying the review process, and making it easier to address issues efficiently.