See what contact centre agents are looking for in employers. Filling vacancies used to be easy. Full time? No problem. Temporary staff? Easy. All within 10 miles of the contact centre? Sure. But fast forward to today, and this is no longer the case. David Marshall, Regional EMEA Lead at Intradiem discusses the challenges.
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This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community
To download a full digital copy of the Best Practice Guide, click here.