Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.
Originally broadcast Wednesday 13th April 2022, 12:30
In a live session of Dear Dave, David Preece from QStory will answer real-life questions and show how IDA and QStory’s latest features make Real-Time teams’ lives easier
Categories: Library, Planning & Resourcing, 2022 CSP Videos
Originally broadcast Wednesday 13th April 2022, 09:30
Hear from Lucy O'Shea, Hoist Finance a member of our Leaders of the Future programme, and the Forum team on how to gain the confidence to move ahead and move up.
Categories: Library, Learning & Development, 2022 CSP Videos
Originally broadcast Tuesday 12th April 2022, 12:30
Workforce Wellbeing Recovery Toolkit: Practical strategies & resources to turn workforce wellbeing into your competitive advantage with Calabrio.
Originally broadcast Thursday 7th April 2022, 12:30
Webhelp & Centrical – WEM’s Moment of Truth? Transformation leaders from Webhelp will share how they’re redefining their CX operating model, leveraging real-time performance management, advanced gamification, and microlearning to engage employees and push the limits of performance with Centrical.
Categories: Library, Planning & Resourcing, Learning & Development, 2022 CSP Videos
Originally broadcast Tuesday 5th April 2022, 12:30
Agents are now used to flexibility in every aspect of their lives, they can choose when to do their banking, catch up on box sets and even play games. We need to reflect this flexibility and customization in the work place.
Originally broadcast Monday 4th April 2022, 09:30
Confident to Succeed Every day we practice living versus an ever-changing world and environment. Those who strive to learn and improve can adapt better. Those who are contempt with how they are or refuse to accept the changes around them will find it hard to catch-up as the change required to survive and thrive becomes bigger.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel, 2022 CSP Videos