Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Digital Channel Planning

Published on 01 April 2020

Digital Channel Planning

Event date: 12/06/2024 10:00 - 11:30 Export event

Wednesday 12th June, 10:00 - 11:30


This group is designed to bring together open-minds to discuss key planning principles and how we can design a customer friendly journey that is sensibly resourced for: email, website self-serve, apps, live-chat and messaging.

We send Outlook invites for these groups so your email will be shared with other members of the group.

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