Upcoming Conferences

The Forum hold key conferences through out the year including our flagship Customer Strategy and Planning conference and community conferences that offer a great opportunity to learn, share and network.

Are you a Director or Senior Leader? 
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year. 

National Conference 2021

Virtually 1st to 5th November

This year our National Conferences for Planning, Insight & Customer Experience will be held virtually across the week of 1st November, to be as accessible as possible to everybody.

National Conference Community Connection 2021

9th November, Crewe Hall

Our Community Connection face-to-face event will be on Tuesday, 9th November at Crewe Hall, Crewe from 8.30 until 5.00, COVID regulations permitting.

It is our first face-to-face national event for over 2 years and places are strictly limited, to ensure safe use of the space. They will be allocated on a first-come basis.  

We will hold your membership places until 15th October, after that date we will open places to  a waitlist. We recommend that you confirm your places before this date.

Customer Strategy & Planning 2022

26th April 2022, Newcastle & Virtually

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Focussed discussions and presentations

Read more

Categories: 2022 CSP


Previous Conferences

Catch up on the presentations from our previous conferences.

Customer Strategy & Planning 2021

Hosted on 26th - 30th April 2021

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations

Customer Strategy & Planning 2020

Hosted on 28th September to 9th October 2020

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations

David Vernon

Snr WFO Solutions Consultant 

Aspect

National Conference November 6th 2019

Catch up with the Planning, Insight and Quality Conferences

Our National Planning, Insight and Quality conferences were co-located, a high value, action-oriented day of networking and knowledge sharing that is relevant to your job role, whether an analyst or a leader. Catch up on the Keynote videos and session presentation slides by clicking read more.

This highly-rated event is far more than just a conference.

- New ideas and techniques to take back into your organisation
- Great ways to benchmark, develop new ideas and network with fellow professionals
- An exceptional blend of stimulating speakers and practical workshops
- Learn first-hand from practitioners and business leaders across many different sectors

Leadership Forum

Catch up with the Leadership Forum

Join other leaders to network and enjoy inspirational speakers and discussion

Zoe Smy

Lead Planning Manager

BGL Group

Eoin Power

Director of Planning
BT - EE

Nick Moule

Head of Planning

Capita

Richard Moore

Analytics Leader
Anglian Water

Nathan Milne

Demand Management Lead 

Co-operative Bank

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team