2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch all sessions. Please allow us time to add this access to your account. If you see a message that an article does not exist or permission denied you will need to log in as a member to view it.

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Gold Sponsor

#RS25 In-Person: Huw Jones at Verint

Our Gold Sponsor Verint as they challenge CX leaders to break free from traditional models and embrace intelligent orchestration, dynamic knowledge, and AI-powered decisioning - to deliver seamless, personalised, and emotionally resonant experiences at scale.

#RS25 In-Person: James Stewart at eBay

Hear from eBay’s James Stewart as he reimagines roles, skills, and structures, preparing organisations for ambiguity, AI disruption, and the accelerating pace of change.

#RS25 In-Person: EvaulAgent Forum Focus

In this session, industry expert Pete Dunn, Customer Success Manager at evaluagentexplores how leading organisations are redefining QA to deliver real business impact - moving from auditing a handful of interactions to achieving 100% coverage, unlocking richer insights, and driving more meaningful coaching conversations. Pete will share how to implement change in a collaborative and sustainable way that works for QA, operations, and front-line teams alike.

#RS25 In-Person: CallMiner Forum Focus

Are customer expectations truly rising, or are organisations simply failing to deliver the right service in the right way at the right moment? In this session we’ll uncover how to identify what customers actually need, and how to act on it in real time. Discover how AI‑driven insight and intelligent automation can reshape journeys, give agents real‑time coaching, and personalise experiences at scale. Jamie Harper, Account Executive, CallMiner will bring it to life with in‑the‑moment demos, showing exactly how to achieve faster resolutions, more relevant personalised engagement, and stronger loyalty by creating experiences that matter.

SilverPlus Sponsor

Silver Sponsors