Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Our Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

Are you a Director or Senior Leader?
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Leadership Events

Adrian Hawes

Director

Select Planning

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

Mark Billingham

Group Customer Operations Director & COO

The Very Group

Keir Greenwood

VP & General Manager Customer Success

Arise

David Preece

Head of Programme Delivery

The Forum

Michelle Gough

Senior Planning Manager

Yorkshire Ambulance Service

Dave Vernon

Principal Solutions Consultant

Aspect

Chris Rainsforth

Head of Operational Mgt Best Practice

Verint

Huw Jones

Manager, Solutions Consulting

Verint

George Hartshorn

Chief Information Officer

The Modular Analytics Co.

On-Demand Conferences

Catch up on the presentations from our previous conferences.

2023 Autumn Community Conference (In-Person)

2023 Autumn Community Conference (Virtual)

2023 Customer Strategy & Planning Conference (Virtual)

2023 Customer Strategy & Planning (In-Person)

2022 Community Conference (Virtual)

2022 Customer Strategy & Planning (Virtual)

2021 National Conference

2021 Customer Strategy & Planning

2020 National Conference

2020 Customer Strategy & Planning

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .