Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Our Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

Are you a Director or Senior Leader? 
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year. 

David Preece

Solution Consultant

QStory

Scott Clifford

Head of Operational Reporting, Analytics & Workforce Planning

Payrix

David Edwards

Resource Planning Director

G4S

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

Eoin Power

Director of Planning

BT-EE-Plusnet

Matt Rumins

Head of Customer Success
Intradiem

Scott Budding

Head of WFO

Sabio

Kirsty Ringer

Senior Quality Control Manager

Zopa Ltd

Ivan Smith

Comms, Development & Insight 

Motability Operations

David Kay

WFO Solutions Consultant

NICE Systems

On-Demand Conferences

Catch up on the presentations from our previous conferences.
2024 Spring Customer Strategy & Planning (Virtual)

2024 Spring Customer Strategy & Planning (Virtual)

2023 Autumn Community Conference (In-Person)

2023 Autumn Community Conference (In-Person)

2023 Autumn Community Conference (Virtual)

2023 Autumn Community Conference (Virtual)

2023 Customer Strategy & Planning Conference (Virtual)

2023 Customer Strategy & Planning Conference (Virtual)

2023 Customer Strategy & Planning (In-Person)

2023 Customer Strategy & Planning (In-Person)

2022 Community Conference (Virtual)

2022 Community Conference (Virtual)

2022 Customer Strategy & Planning (Virtual)

2022 Customer Strategy & Planning (Virtual)

2021 National Conference

2021 National Conference

2021 Customer Strategy & Planning

2021 Customer Strategy & Planning

2020 National Conference

2020 National Conference

2020 Customer Strategy & Planning

2020 Customer Strategy & Planning

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team