Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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Kate Dent

Real Time Automation Lead
AXA

Paul Buckle

Change Manager
Legal & General

Dave Wilkinson

Regional Planning Manager
British Gas

Sarah Foley

Head of Customer Service

North Yorkshire County Council

John Kelly

Head of Data & Intelligence
North Yorkshire County Council

John Bousfield

Solutions Consultant
Verint

Graeme Gabriel

WFO Solution Consultant
NICE Systems

Andy Springall

Head of Sales, Service and Energy
Utility Warehouse

Mark Brown

Head of Resource Planning
Virgin Media

Matt Young

Enterprise Sales Manager
Verint

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