Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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Published on 08 October 2021

Andy Springall

Andy Springall: Head of Sales, Service and Energy at Utility Warehouse. After 10 years working for Orange and subsequently EE in Regional retail, marketing and Contact centre leadership roles I moved into the Utilities sector where I Headed up Customer Service for Co-op Energy moving to an Operations Director role with a start up energy company before joining Utility Warehouse two and a half years ago. A passion for service and transformation. For my sins, a Derby County fan!