The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what these Organisations, Teams and Individuals are doing to Raise Standards in their Customer Operations. The 2026 Best Practice Virtual Showcase brings together award‑winning teams, innovators, and industry leaders to share how they are raising standards in customer operations.

• The planning architects at eBay came together to bring clarity and cohesion to workforce planning, establishing structure & governance, delivering practical change, embedding agility through automation and AI to create a global impact.
• By embedding a consistent cadence of governance, collaboration and performance visibility, the team from Nationwide strengthened alignment from strategy through to frontline execution.