Understanding & Managing Sample Bias

- How to Identify Sample Bias & ensure you reduce the likelihood of bias
- The impact on your data and insight validity from Sample Bias and the potential impact to your business
- Common Sample Bias issues to look out for

Forecastable Metrics

In many organisations forecasting is limited to volumes of contacts or work, but we can do so much more. Whether we are forecasters or analysts, applying these techniques to our other metrics can open up a wealth of opportunities for improvement.
- Learn how using forecasting techniques can open up new opportunities in your organisation.
- Hear how innovation awards finalists are putting this into practice.

Introduction to Forecasting (With Lessons From The Best In Class)

This module provides an introductory understanding of:
- the fundamental inputs and outputs of the forecasting processes.
- the role of forecasting within the planning cycle
- the characteristics of best in class forecasting teams as evidenced through The Forum's Standards Benchmarking programme

Driving strategy through Forecasting

This course is part of the “strategic analyst” series of webinars, designed to help everyone in analytical roles become a more active contributor to their organisation’s strategic narrative.
In this webinar we will explore:
- What is strategy
- Benefits of working at the strategic level
- Making sense of your organisational strategy
- Forecasting with you strategy in mind
- Influencing strategy through forecasting

Measures of Success in Forecasting

The setting of an arbitrary blanket target of say +/-5% forecast accuracy highlights that an organisation does not truly understand the nature of forecasting. Explore the key responsibilities of forecasting and how to take a holistic view when setting measures of success. Learning outcomes include:
- What does good look like? Explore the key characteristics of an ideal forecast and key considerations to develop understanding and learning.
- Define your purpose. Understand how forecasting can support your business strategy and impact it can have on customers and colleagues.
- Creating the right measures. Understand different perspectives and develop a holistic framework of success measures.

On-Demand Webinars

Understanding & Managing Sample Bias

Forecastable Metrics

Introduction to Forecasting (With Lessons From The Best In Class)

Driving strategy through Forecasting

Measures of Success in Forecasting