Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.
Originally broadcast Friday 12th October, 12:30
Hear from Forum Hero Busola Akinsola, as she talks about her commitment to learning and continual improving.
Categories: Library, Learning & Development, 2023 CC Videos
Originally broadcast Monday 9th October, 13:30
A showcase of The Forum Learning Management System (LMS) which has been successfully rolled out to many of our members. Learn how different members have approached learning.
Originally broadcast Monday 9th October, 09:30
In this opening keynote, The Forum team members will discuss the importance of community. They will provide practical advice to help you expand your connections within and beyond your organisation.
Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CC Videos
Categories: Library, Planning & Resourcing, Improvement & Quality, Learning & Development
Categories: Library, Planning & Resourcing, Strategy & Leadership, Learning & Development
A Leap Of Faith is an act of believing in or attempting something whose existence or outcome cannot be proven or known.
So much of the work we do with our clients around culture change requires a leap of faith. Without taking action, 'giving it a go', doing something differently or experimenting with a 'new way', NOTHING changes. Let me repeat this NOTHING changes. Yet the majority of human beings need some kind of 'proof' that it will all work out BEFORE they are prepared to take 'that action'.
Categories: Impactful Professional Recording, Library, Strategy & Leadership, Learning & Development
Originally broadcast Wednesday 17th May 2023, 13:15
2023 Workforce & Global Operation Leader Insights. Centrical recently surveyed over 500 global enterprise operations leaders across industries about the current state of workforce engagement management and how their leadership initiatives tie to company growth goals. The results were astounding!
Categories: Library, Learning & Development, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 12:30
WEM and wellbeing, understanding AX during operational change. Join Sabio's expert team to discover the power of their new and cutting-edge wellbeing technology, integrated into the agent desktop and WEM capabilities. This innovative approach provide a systematic view of the impact of the workplace on the employee, as well as practical guidance to promote success.
Categories: Library, Planning & Resourcing, Improvement & Quality, Strategy & Leadership, Learning & Development, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 09:30
Hear from The Forum team on this year's theme - Strength in Numbers, The Value of Community and what this personally means to them. This thought provoking session will frame the week of learning that will be available through the rest of the Virtual Conference and challenge you to own your learning.
Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel