Join us for the session where we will be joined by two of our winning Partnerships – Route 101 x Blackcircles

Join us for a practical showcase featuring Planning Leaders and teams recognised through our Awards Programme. With award-winning examples from eBay and Nationwide, we'll explore how Planning is evolving beyond traditional forecasting and scheduling to become a strategic driver of operational performance. Our speakers will share the challenges they faced, lessons they learned, and how their work has continued to evolve since their award submissions.

Hear from OVO Energy & LNER as they talk about Continuous Improvement & Effective Change. They will discuss how to stop burn out, how to bring the whole centre along with the change and how to prioritise projects and show the benefits from each change.

Technology is the key enabler for success in our industry and it is key that relationships between end users and technology providers continue to improve, so raising standards in customer operations. 
NCFE x SVL were totally aligned in the requirements from a new CCaaS implementation and how this delivered a seamless journey to delivery of a truly omni channel platform. 
NatWest wanted to offer more than just the minimum for their vulnerable customers, so worked with National Support Network to offer trusted support that went beyond just banking.

Shaun Jardine, Planning Manager of the Year, SSCL describes how he has rebuilt the foundations of planning, introducing new techniques, tools and thinking to build trust ensuring Planning have a seat at the Leadership table