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The success of your customer experience (CX) strategy depends on your team. Unlock their value with workforce engagement management (WEM) capabilities that align personal and business goals, keep your teams engaged, and equip managers with data-driven insights for continuous optimisation. Genesys Workforce Engagement Management natively integrates with your Contact Centre as a Service (CCaaS) solution to simplify operations, boost performance and empower your team to deliver extraordinary results for your business and exceptional experiences for your customers.

Improve employee retention
Employee turnover is costly, but it’s not inevitable. With personalised skill development, real-time support and WEM tools that empower your team, you can keep them engaged, growing and committed to your brand.

Increase performance, not workload
Drive efficiency and performance without adding to employees’ workload or mental strain. Built-in artificial intelligence (AI) accelerators ensure you meet KPIs to optimise business results — without overburdening your CX team.

Reduce costs and achieve service goals
Balance staffing demands and service level requirements with employee workload and capacity — while keeping costs down. AI-powered planning ensures accurate staffing when and where you need it and delivers the flexibility to scale when demands change.