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Published on 06 August 2019


Contact: Nick Herbert
Tel: 0345 260 8060

Adexchange help clients reduce agent workload and improve Contact Centre performance by designing better customer journeys and creating more effective content. We improve results across Email, Chat, SMS, Web, Social, Survey, Live Agent and IVR by bringing the skills to influence customer behaviour and response. By applying best practice principles to every touchpoint we typically help our clients:

  • Increase channel shift
  • Reduce agent workload
  • mprove self-service rates

Adexchange simultaneously reduce operational cost and improve CX while ensuring Tone of Voice remains consistent across every channel. Our work is effective, measurable and available in over 30 languages across 44 territories.

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Author: Leanne McNamee

Categories: Vendor Directory