2024 Spring Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Please allow us time to add this access to your account. 

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Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently on this form.

Gold Sponsor
James Brooks

James Brooks

Innovation Principal

Capita

Scott Clifford

Scott Clifford

Head of Operational Reporting, Analytics & Workforce Planning

Payrix

David Edwards

David Edwards

Resource Planning Director

G4S

Lorna Norris

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Ian Gibson

Ian Gibson

Interim Ops Manager,

Maximus

Sven Hill

Sven Hill

Head of Workforce Management

HM Courts & Tribunals Service

Mike Migliore

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

Nathan Milne

Nathan Milne

Demand Management Lead 

Co-operative Bank

Richard Moore

Richard Moore

Enterprise Analytics Leader

Anglian Water

Laura Moss

Laura Moss

Head of Operational Communications

Santander Operations

Nick Moule

Nick Moule

Head of Planning

Capita

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Zoe Smy

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket

Adrian Hawes

Adrian Hawes

Director

Select Planning

Keith Stapleton

Keith Stapleton

Director

Select Planning

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services