Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these register or log in using the My Account link at the top of this page. If you do not have the access you expect please email advice@theforum.social.
James Brooks
Innovation Principal
Capita
Lorna Norris
Head of Resource Planning
Senior Manager, Strategic Governance
Benedicte Frew
Head of Distribution Planning & Strategy
Skipton Building Society
Ian Gibson
Interim Ops Manager,
Maximus
Mike Migliore
Managing Director - Lifetime Value
The Modular Analytics Co.
Nathan Milne
Demand Management Lead
Co-operative Bank
Richard Moore
Enterprise Analytics Leader
Anglian Water
Nick Moule
Head of Planning
Eoin Power
Director of Planning
BT-EE-Plusnet
Zoe Smy
Planning & Resourcing Manager
CompareTheMarket
Leadership Forum
Join other leaders to network and enjoy inspirational speakers and discussion
National Conference November 6th 2019
Our National Planning, Insight and Quality conferences were co-located, a high value, action-oriented day of networking and knowledge sharing that is relevant to your job role, whether an analyst or a leader. Catch up on the Keynote videos and session presentation slides by clicking read more.
This highly-rated event is far more than just a conference.
- New ideas and techniques to take back into your organisation - Great ways to benchmark, develop new ideas and network with fellow professionals - An exceptional blend of stimulating speakers and practical workshops - Learn first-hand from practitioners and business leaders across many different sectors
David Vernon
Snr WFO Solutions Consultant
Aspect
Customer Strategy & Planning 2020
This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.
- Established and high-profile speakers, many of whom have never spoken for us before. - Great ways to benchmark, develop new ideas and network with fellow professionals. - Inspiring case studies from key brands, in different sectors and type of organisation. - Focussed discussions and presentations
2025 Spring Customer Strategy & Planning Conference (Virtual)
2025 Spring Customer Strategy & Planning Conference (In-person)
Learn WHY we need to keep “Raising Standards in Customer Operations" Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.
2025 Summer Best Practice Showcase (In-person)
2025 Summer Best Practice Showcase (Virtual)
2025 Autumn: #RaisingStandards (Virtual)
2025 Autumn Conference #RaisingStandards (In-Person)
Learn HOW our community is applying “Best Practice” This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.