Customer Strategy & Planning 2020

The Conference was held from the 28th September to 9th October, Virtually

We had a remarkable speaker line-up. An exceptional networking week.

For the first time ever, this event was moved to a virtual environment following the huge success of our June virtual learning and networking events. You can still catch up on sessions from the high-profile speakers, case studies and workshops as have made them available after the event.

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

• Established and high-profile speakers, many of whom have never spoken for us before.
• Great ways to benchmark, develop new ideas and network with fellow professionals.
• Inspiring case studies from key brands, in different sectors and type of organisation.
• Focussed discussions and presentations

For 2020, our best practice theme is: 2020 Vision. This refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. By looking back, we can recognising the benefit of our fluid thinking over the past 20-years and crystallise our knowledge of best practice and standards now, as then we look ahead to the challenges and changes we will face over the coming decades.

Gold Sponsors

Silver Sponsors