Customer Strategy & Planning 2020

From 28th September to 9th October, Virtually

A remarkable speaker line-up. An exceptional network.

For the first time ever, this event is moving to a virtual environment following the huge success of our June virtual learning and networking events. You can select the sessions of most value to you and join from your desk with the same high-profile speakers, case studies and workshops as before.

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

  • Established and high-profile speakers, many of whom have never spoken for us before.
  • Great ways to benchmark, develop new ideas and network with fellow professionals.
  • Inspiring case studies from key brands, in different sectors and type of organisation.
  • Focussed discussions and presentations

For 2020, our best practice theme is: 2020 Vision. This refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. By looking back, we can recognising the benefit of our fluid thinking over the past 20-years and crystallise our knowledge of best practice and standards now, as then we look ahead to the challenges and changes we will face over the coming decades.

Gold Sponsors

Silver Sponsors

  

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
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Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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