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Published on 24 July 2024

Navigating the AI Frontier

Arguably the biggest tech talking point in many years, AI is currently riding a wave of enthusiasm, investment and hype as organisations across the economy rush to capitalise on its clear potential. Behind the headlines, the contact centre industry sits right at the centre of moves to roll out AI-powered technologies to deliver on its core capabilities, including enhancing human skills and managing repetitive tasks.

This article was first published in the 2024 Best Practice Guide - Shaping the Future

To download a full digital copy of the Best Practice Guide, click here.

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