These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.Catch up with past webinars.By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.
See how investing in people development is paying back at Aviva UK Health and how assessors are able to take responsibility for their own learning.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Awards Case Studies
Discover how LV=’s transformational planning approach has removed workplace siloes, engaged staff and delivered remarkable customer service, while saving the business £1.1 million.
Categories: Library, Planning & Resourcing, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Awards Case Studies
Learn how homeworking at LV= has boosted morale, improved customer experience, raised productivity and delivered a £2.3 million return on investment.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Awards Case Studies
Categories: Library, Planning & Resourcing, Back Office & Beyond The Contact Centre, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, AI & Automation, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Digital & Omni-Channel, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Awards Case Studies
See how an empowering leadership has released potential, building customer focus and enabling functions like real-time planning to innovate in analytics, technology and social media.
Hear how a new pan-European workforce planning function was set up, consolidating working practices and cutting costs 6%, whilst engaging teams, gaining trust and credibility as a centre of expertise.
See how analytics, insight and agile methodologies have helped Shop Direct treble digital-assisted contact, so that half of all customers now self-serve and inbound calls shrunk 7%.
Categories: Library, Planning & Resourcing, Data, Analytics & Insight, AI & Automation, Awards Case Studies
Learn from two award winners how people engagement was key to a complete overhaul of the travel firm’s forecasting and scheduling department.