Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling a Story with Numbers.
This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.
Categories: The Professional Planning Forum, The Data, Analytics & Insight Forum, One-day Workshops, Telling a Story with Numbers
Learn how to create your own stakeholder map and communication plan, teaching you basic influencing skills to help you succeed. After this course, you will;
Categories: The Professional Planning Forum, One-day Workshops, Stakeholder Engagement
Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Feedback & Coaching
Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills
As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.
On-demand modules
We have a wide range of virtual modules that you can view at your own pace.
Covid-19 Webinar Series 2
You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.
National Conferences 2021w/c 1st November Virtually and 9th November face-to-face Annual conferences dedicated to the needs of their communities.
Customer Strategy & Planning 2021Catch up on the highlights Learn first-hand from practitioners and business leaders who are delivering successful change.
Copyright © [Datetime:Now|yyyy] - All Rights Reserved - theforum.social
Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG