Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling A story with Numbers.
2020 is The Forum’s 20th year and this year we want to look back on our first 20-years and think ahead for the next 20-years. Our vision, back in 2000, was and remains to raise standards in customer operations helping to set standards across Planning, Insight and Quality. Now, having established communities of best practice we can continue to raise standards and prepare for the future.
This year’s theme refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. Whilst recognising the benefit of our fluid thinking over the past 20-years to crystallise our knowledge of best practice and standards.
- “Purpose, Learning and Self-Awareness” Keynote from The Forum’s Phil Anderson
- 2020 Best Practice Guide launch and chapter review
- 2020 Best Practice Programme – how to get involved
Categories: Communities, The Professional Planning Forum, The Data, Analytics & Insight Forum, The Quality & Customer Experience Forum, The Customer Strategy & Leadership Forum, Webinar Topics, 2020 CSP, Leadership Forum, Best Practice Events & Site Visits, Networking Groups
Put customer experience at the heart of a positive performance culture for colleagues and learn new approaches to driving improvement in your role.
After this session, you will understand;
- Behaviour-based quality & alternatives to just ‘ticking a box’
- How to apply a variety of techniques to drive improvement
- What good looks like: trends, opportunities & pitfalls to avoid in a digital age
Categories: The Quality & Customer Experience Forum, Workshops, ALP Best Practice in Quality & Continuous Improvement
Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Feedback & Coaching
Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills