Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling A story with Numbers.
Put customer experience at the heart of a positive performance culture for colleagues and learn new approaches to driving improvement in your role.
After this session, you will understand;
- Behaviour-based quality & alternatives to just ‘ticking a box’
- How to apply a variety of techniques to drive improvement
- What good looks like: trends, opportunities & pitfalls to avoid in a digital age
Categories: The Quality & Customer Experience Forum, Workshops, ALP Best Practice in Quality & Continuous Improvement
Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Feedback & Coaching
Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills