2021 National Conferences 

  • This year our National Conferences for Planning, Insight & Customer Experience will be held virtually across the week of 15th November, to be as accessible as possible to everybody. 
  • Our Community Connection face-to-face event will be on Tuesday, 9th November at Crewe Hall, Crewe from 08:30 until 17:00, COVID regulations permitting. To ensure safe use of space, places are limited and will be allocated on a first come basis


Our highly-rated national events are far more than just a conference. Book your place now. View more details on the conference agendas | Planning | Insight & QualityCommunity Connection|

  • Keynotes are inspiring and thought provoking, with high-profile speakers on key, strategic topics.  
  • Workshops are practical and interactive, providing focussed small-group discussion and the latest, specialist knowledge that you won’t find elsewhere. 
  • Technology Showcases keep you up to date with the latest trends and are available free to share with colleagues, to bring fresh insights back to your workplace.  
  • Relevant to your needs – all are designed specifically for Planning, Insight, Quality and Customer Experience Professionals and business leaders.

Bring new ideas and techniques back into your organisation. This is a great way to benchmark, develop new ideas and meet with fellow professionals from different organisations. You can learn first-hand from practitioners and business leaders who are delivering successful change. The virtual format builds on the huge success of our 2020/21 Conferences. 

Gold Sponsors


Specialist Sponsors


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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