In today’s dynamic contact centre environment, volatility isn’t an exception—it’s the rule. Fluctuating demand, evolving customer and employee expectations, make traditional planning approaches difficult. This webinar explores why volatility has become the new normal and how organisations can use tools in NICE to mitigate this. 

Join us for an insightful session featuring:

• Long-Term Forecasting: Techniques to anticipate demand shifts and plan strategically.
• Intelligent Scheduling: Balancing flexibility and efficiency in a volatile landscape, whilst maintaining Employee Engagement. 
• Performance Management: Driving engagement and accountability and providing the operation data for identifying tactical and strategic shifts in your operation.

Speakers