The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what these Organisations, Teams and Individuals are doing to Raise Standards in their Customer Operations. The 2026 Best Practice Virtual Showcase brings together award‑winning teams, innovators, and industry leaders to share how they are raising standards in customer operations.
| 12:00 |
Introduction from Chris Rainsforth, Director at The Forum |
| 12:05 |
Worldpay – hear how Back Office Quality was reshaped from centralised MI, developing AI to review complexity and completion against process and improving Knowledge Management.
HGS – discover how a learning programme was created and designed to build capability across the operation and as this is rolled out across the organisation is set to become the global blueprint for a unified training standard
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| 12:35 |
Q&A |
| 12:45 |
Session Ends |
Webinar Recording
Jacqueline Spencer Awards Video
For more detail on the work she did in the Back Office Quality Automation