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2023 Quality & Improvement Awards: Knowledge Management becomes a trusted partner at Capita Customer Experience

Published on 24 April 2023

2023 Quality & Improvement Awards: Knowledge Management becomes a trusted partner at Capita Customer Experience

2023 Quality & Improvement Awards: Knowledge Management becomes a trusted partner at Capita Customer Experience
The team have proved the value of good knowledge management showing the correlation between usage and key measures. Increased Quality scores and CSAT ensures the knowledge team are now seen as experts in their field.

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Categories: Library, Operational Improvement, Awards Case Studies

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