Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Complaints Handling

Tuesday 26th March 14:00 - 15:30

North America Planning Teams

Wednesday, 28th February, 16:00-17:30 GMT

Housing

Wednesday 20th March, 14:00 - 15:30

Local Government

Tuesday 12th March, 14:00 - 15:30

Outbound Contact

Tuesday 5th March 14:00 - 15:30

Contact Centre Platforms

Tuesday 5th March, 09:30 - 11:00

Branch & Retail

Thursday 21st March, 09:30 - 11:00

Field Planning

Thursday 21st March, 09:30 - 11:00

Back Office & Processing Operations

Thursday 21st March, 10:00 - 11:30

Digital Channel Planning

Postponed - New date ASAP

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