Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 14 June 2022

Outbound Contact

Event date: 18/06/2024 14:00 - 15:30 Export event

Tuesday 18th June 14:00 - 15:30

This small discussion group is the chance to share experiences in gaining value from Outbound Contact whether this is completed manually or using a dialler system. Discussing outbound contact across all channels whilst also considering whether this activity should be kept as a separate part of your contact centre or can be blended in with inbound/email/webchat etc. This group is for practitioners working in an outbound environment across all industries.