Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 18 June 2021

Contact Centre Platforms

Event date: 18/06/2024 09:30 - 11:00 Export event

Tuesday 18th June, 09:30 - 11:00

This small discussion group is the chance for practitioners to share experiences in gaining value from all facets of your Contact Centre Routing Platform including – Telephony Strategies, Routing, IVR, Chatbots, Webchat, Email, Asynchronous Messaging, Cloud v Premise etc to support a better customer and colleague experience across all channels in your organisation.

We send Outlook invites for these groups so your email will be shared with other members of the group.