2025 Best Practice Guide
Raising Standards

Learning Academy On-Demand Modules

Over 100 modules of learning form the backbone of our academy, allowing you to focus on what is most relevant and important. Join the courses as online modules for just £65pp and pace yourself, to build a development plan for the year that is bespoke to your needs. If you have interest in a specific category click on the link below any module to see more in that topic.

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist
The Forum

Ian Robertson

Ian Robertson

Insight & Quality Specialist
The Forum

Paul Smedley

Paul Smedley

Founder & Chair
The Forum

Stuart Dorman

Stuart Dorman

Chief Innovation Officer

Sabio

Sue Bolt

Sue Bolt

Director of Workforce Optimisation Solutions
NICE Systems

David Kay

David Kay

WFO Solutions Consultant

NICE Systems

Charlie Sneddon

Charlie Sneddon

Head of Sales Engineering

Calabrio

Jen Lee

Jen Lee

Chief Strategy Officer

Intradiem

Huw Jones

Huw Jones

Director, Solutions Consulting

Verint Systems UK

Dave Vernon

Dave Vernon

Director
The Forum

Chris Rainsforth

Chris Rainsforth

Head of Best Practice

Verint Systems UK

Emma Botfield

Emma Botfield

Managing Director

RS Components

Chris Haggis

Chris Haggis

Chief Operating Officer

Sabio

Jas Thiara

Jas Thiara

Head of Planning & WFM

Severn Trent Water

Ivan Smith

Ivan Smith

Comms, Development & Insight 

Motability Operations

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