﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Tue, 14 Apr 2026 07:18:49 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Capacity Planning Modules</title><link>https://theforum.social:443/learning-academy/on-demand-modules/rss/category/4289/capacity-planning-modules</link><atom:link href="https://theforum.social:443/learning-academy/on-demand-modules/rss/category/4289/capacity-planning-modules" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Data Visualisation]]></title><link>https://theforum.social/learning-academy/on-demand-modules/data-visualisation</link><description><![CDATA[ Explore effective ways of presenting data in a meaningful, interesting and engaging way. Improve the way you inform and persuade your key stakeholders.   
 - Understand why your existing reports ...]]></description><pubDate>Tue, 05 Sep 2023 08:07:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/data-visualisation</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-440]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Bottom Up v Top Down Planning]]></title><link>https://theforum.social/learning-academy/on-demand-modules/bottom-up-v-top-down-planning</link><description><![CDATA[ There are two different ways to approach budget planning – but some organisations find themselves involved in a hybrid third approach. There is no right or wrong way but it is vital to understand ...]]></description><pubDate>Tue, 27 Jun 2023 12:50:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/bottom-up-v-top-down-planning</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-389]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Operating models, routing strategies and skill design - Module 2]]></title><link>https://theforum.social/learning-academy/on-demand-modules/operating-models-routing-strategies-and-skill-design-module-2</link><description><![CDATA[ Module 2 - The conclusion of our module on call routing strategies.  In this module you will 
 - Look at Call Purity vs Occupancy vs Specialisation 
 - Learn how to use COS diagrams to illustrate ...]]></description><pubDate>Fri, 13 Nov 2020 10:00:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/operating-models-routing-strategies-and-skill-design-module-2</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-657]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Operating models, routing strategies and skill design - Module 1]]></title><link>https://theforum.social/learning-academy/on-demand-modules/operating-models-routing-strategies-and-skill-design-module-1</link><description><![CDATA[ Module 1 - An introduction to call routing strategies and how they support different operating models and the benefits and pitfalls for each approach.        
 - Issues encountered when planning ...]]></description><pubDate>Fri, 13 Nov 2020 09:30:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/operating-models-routing-strategies-and-skill-design-module-1</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-405]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[The Strategy Pyramid]]></title><link>https://theforum.social/learning-academy/on-demand-modules/the-strategy-pyramid</link><description><![CDATA[ Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module; 
 - Understand your organisational goals 
 - See how ...]]></description><pubDate>Tue, 28 Apr 2020 10:00:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/the-strategy-pyramid</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-352]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Erlang v Linear]]></title><link>https://theforum.social/learning-academy/on-demand-modules/erlang-v-linear</link><description><![CDATA[ Understand the positives and limitations of using Erlang C to calculate your headcount. Learning outcomes include: 
 - How many people do we need? 
 - What is Erlang trying to do? 
 - Limitations ...]]></description><pubDate>Fri, 07 Feb 2020 13:05:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/erlang-v-linear</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-314]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Operating & Budget Plans]]></title><link>https://theforum.social/learning-academy/on-demand-modules/operating-budget-plans</link><description><![CDATA[ Learn how important it is to define the operating model and then agree the key assumptions to form the budget.  See practical examples of budget and operating models and explore the importance of ...]]></description><pubDate>Tue, 14 Jan 2020 12:00:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/operating-budget-plans</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-260]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Advanced Vol & Flex Balancing Strategies]]></title><link>https://theforum.social/learning-academy/on-demand-modules/advanced-vol-flex-balancing-strategies</link><description><![CDATA[ Develop your flexibility offering with deeper analysis of your supply and demand, driving a workforce strategy. 
 - Understand the scale of volatility 
 - Engage your stakeholders with advanced ...]]></description><pubDate>Fri, 18 Oct 2019 11:00:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/advanced-vol-flex-balancing-strategies</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-207]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Intro to Advanced Vol & Flex Balancing Mathematics]]></title><link>https://theforum.social/learning-academy/on-demand-modules/intro-to-advanced-vol-flex-balancing-mathematics</link><description><![CDATA[ Understand the benefits of taking a more in-depth view into the volatility of your supply and demand, and flexibility requirements. 
 - Understand the value of further analysis. 
 - Learn analysis ...]]></description><pubDate>Tue, 08 Oct 2019 11:00:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/intro-to-advanced-vol-flex-balancing-mathematics</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-208]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Introduction to Capacity Planning]]></title><link>https://theforum.social/learning-academy/on-demand-modules/introduction-to-capacity-planning</link><description><![CDATA[ Learn how Capacity planning is a fundamental part of the Planning Cycle, how modelling Capacity influences budget decisions and supports the implementation of strategy by linking commercial plans to ...]]></description><pubDate>Fri, 01 Feb 2019 13:40:00 GMT</pubDate><guid>https://theforum.social/learning-academy/on-demand-modules/introduction-to-capacity-planning</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-401]]></dc:identifier></item></channel></rss>