2025 Best Practice Guide
Raising Standards

Learning Academy On-Demand Modules

Over 100 modules of learning form the backbone of our academy, allowing you to focus on what is most relevant and important. Join the courses as online modules for just £65pp and pace yourself, to build a development plan for the year that is bespoke to your needs. If you have interest in a specific category click on the link below any module to see more in that topic.

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist
The Forum

Ian Robertson

Ian Robertson

Insight & Quality Specialist
The Forum

Paul Smedley

Paul Smedley

Founder & Chair
The Forum

Phil Anderson

Phil Anderson

Director
The Forum

David McGhee

David McGhee

Fraud Manager

Stars Group (Pokerstars)

Becky Warren

Becky Warren

Quality Team of the Year 2020

Coaching Manager, Motability Operations 

Kevin Richardson

Kevin Richardson

Quality Manager of the Year 2020,

Quality Manager at William Hill

Pinakin Patel

Pinakin Patel

VP EMEA, Solutions Consulting 

Anaplan

Katrina McLaughlin

Katrina McLaughlin

Resource Planner

Sky PLC

Karen Christmas

Karen Christmas

Resource Planner UK Stations

Eurostar

David Bruce

David Bruce

Principle - FTTP Innovation

Openreach

Matt Rumins

Matt Rumins

Strategic Account Manager

Intradiem

Sarah Jubb

Sarah Jubb

Service Delivery Manager

RSA

Rachel Burnside

Rachel Burnside

Head of Quality Assurance

npower

Bill Dowling

Bill Dowling

Solution Consultant

Anaplan

12