This partnership is delivering innovation at pace for key Fintech clients who expect this, as they themselves bring their innovative products to market. The shared values and communication adopted by the three partners are key factors in this success.

Sensee’s expertise in best practice home working, and the rapid deployment of LiveDesk technology across 950 agents, meant that Utility Warehouse could bring agents into one virtual space, helping people thrive at home, and deliver great customer service.

At North Yorkshire Council, Leanne Allinson, has taken the time to understand the emotional needs of her customers and colleagues. This has enabled her to provide the right tools to give advisors the confidence to recognise when it is appropriate to promote online services and do this in a sensitive way.

Actionable insight: if we lift the stone, we deal with what we find at Hoist Finance
Engaging with the operation and getting them bought into this philosophy is key to the successes being delivered by the Speech Analytics team. Clear  accountability is ensuring that the insight they produce is being used effectively to deliver improved efficiency while reducing risk and improving customer experience.