Graeme Ryan at RSA Motability used his network and worked closely with stakeholders to put a playbook in place.

Putting people first and engaging stakeholders at Novuna
This is a team who always grab opportunities to improve the service they are providing. They want to ensure they are providing what is needed. They have built trust in the operation by engaging at all levels and have put people first by treating everyone as individuals to find out what works best for them. (Previously known as Hitachi Capital)

Ricky Hatt at Environment Agency built a new Capacity model working closely with his stakeholders. 

Putting the planning team at the heart of cultural change within Aviva
Aviva have moved from being a team who produce data to one that is at the heart of a cultural change in the business. They have made it easier for advisors and team leads to have open conversations. Fully flexible preference schedules and freedom breaks have raised morale across the centre.

This partnership has delivered a step change in productivity, also lifting colleague engagement and customer experience at British Gas. Intradiem’s experience from other customers has been applied brilliantly, so that the technology is well used and delivers value.