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Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Catherine Ross, North Yorkshire County Council - Insight Individual 2022 Case Study

Published on 27 April 2022

Catherine Ross, North Yorkshire County Council - Insight Individual 2022 Case Study

At North Yorkshire Council, Catherine Ross is highlighting opportunities to reduce unnecessary contacts and improve customer service by analysing the key drivers of calls and repeat contacts. Not all insight comes from data. 
 
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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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