2025 Best Practice Guide
Raising Standards

Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

2025 Awards Case Study: Saving time and millions with digital workers

Published on 26 June 2025

2025 Awards Case Study: Saving time and millions with digital workers

Aldermore Bank had ambitious plans. As a growing financial institution, they wanted to improve efficiency, help their staff, and offer a better experience for customers. But they faced a challenge. Processes were slow, repetitive tasks were taking up too much time, and they needed a way to do things smarter. That’s where automation came in. The idea wasn’t just to implement technology—it was to create something that worked for the people using it.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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