Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel
Categories: Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership
Categories: Library, Data, Analytics & Insight
Originally broadcast Wednesday 11th October, 14:30
In this keynote we will be hearing from David Bruce and Alfy Reid from NEA Consulting to explore recent developments in AI, how it's being applied, the risks to consider and what the future might look like.
Categories: Library, Data, Analytics & Insight, Digital & Omni-Channel, 2023 CC Videos
Originally broadcast Wednesday 11th October, 13:30
Generative AI - Your trusted co-pilot for transformative customer and employee experiences.
Originally broadcast Monday 9th October, 12:30
Generative AI and the Contact Centre Experience Join Mark Odlin from Davies as he delves into the transformative power of generative AI in the modern contact centre.
Categories: Library, Data, Analytics & Insight, Back Office & Beyond The Contact Centre, Digital & Omni-Channel, 2023 CC Videos
Originally broadcast Monday 9th October, 09:30
In this opening keynote, The Forum team members will discuss the importance of community. They will provide practical advice to help you expand your connections within and beyond your organisation.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CC Videos