Virtual Best Practice Showcase – Turning Insight into Decision Systems

Wednesday 5th August, 12:00

Presentations from Award winning stories from Firstsource, eBay, OVO Energy and AXA Insurance on how they are Turning Insight into Decision Systems

Awards Panel Discussion

Hear best practice from a panel of individual and team award winners across Planning, Insight and Learning/Knowledge. Featuring SSCL, LNER, OVO Energy and HGS.

BT Group

BT Group explain how they connected governance, planning, technology, and leadership into a joined-up operating model.

Innovation of the Year, NFU Mutual

Innovation of the Year Award winner, NFU Mutual, tell their award winning story of how they connected governance, planning, technology, and leadership into a joined-up operating model that demonstrates how to deliver strategic transformation at enterprise scale.

Webinar - The Harrods Story: What It Really Took to Turn Data into Excellence in Partnership with Calabrio

Wednesday 20th May, 12:00

We’re excited to invite you to something truly special.

Join Calabrio for an exclusive webinar on 20th May at 12pm, where we’ll go behind the scenes with Harrods, one of the world’s most iconic luxury brands, renowned for its uncompromising focus on customer experience and excellence.

This is a rare opportunity to hear directly from Liz Whitehouse, Harrods Analytics Analyst, as she shares an honest, practical look at what it really takes to embed analytics and drive value.

Webinar: From Insight to Impact: How IGLU Is Using Quality & Analytics to Drive Operational Performance in partnership with Calabrio & Business Systems

Friday 24th April, 12pm

Operational leaders are under increasing pressure to improve performance, maintain service quality and demonstrate measurable impact - all while managing rising demand and increasing complexity across channels.

In this session, we’ll explore how IGLU is using Quality Management and advanced Analytics within its WEM platform to move beyond compliance reporting and towards true operational control.

Featuring practical insight from IGLU’s recent WEM journey, alongside perspectives from Calabrio and Business Systems.

Webinar: See the WFM AI Assistant in Action in partnership with Sabio

Tuesday 21st April 2026, 12:00

WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decisions
Spot problems early. Understand the cause. Fix them immediately.
Managing workforce performance in real time has never been more complex. Volumes spike unexpectedly, AHT drifts, shrinkage creeps up — and by the time daily reports arrive, the damage is already done. The Sabio WFM AI Assistant changes that.

The WFM AI Assistant is a platform-agnostic AI solution that draws real-time data from:
- Contact centre platforms
- WFO and analytics platforms
- HR systems
- CRM solutions

Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS

Wednesday 25th February, 12:00

Join Sabio for a concise, insight-packed webinar on how Amazon Connect Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses AI-driven forecasting, intelligent scheduling, and real-time intraday management to help organisations plan with confidence, adapt faster, and improve both service and employee experience.

Planning for COVID-19

Webinar Series