Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Partner Article: Gamification Releases Chemical Transmitters That Improve Employee Engagement & Performance at Alvaria

Published on 18 January 2022

Partner Article: Gamification Releases Chemical Transmitters That Improve Employee Engagement & Performance at Alvaria

There is no doubt employee engagement has never been a higher business priority—especially for contact centers. The necessity to quickly move from a primarily on-premises to remote workforce due to COVID-19 caught many companies off-guard. The good news is that most have successfully gotten their employees up and running remotely. This new work-from-anywhere (WFA) workforce has amplified existing employee demands and is challenging businesses to accelerate their response to meet them. 

So, what can companies do to address the challenge of improving employee motivation and engagement? For many, the answer is to deploy a unified employee engagement solution.

Keep reading to learn how gamification helps improve employee performance. 

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Author: Leanne McNamee

Categories: Library, Partner News

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