Planning for COVID-19

The COVID-19 pandemic has impacted all of us and with schools now closed (until further notice) the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed a short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

Series 3 is now available to book in Upcoming Modules


Free webinar: How to get out of your own way! Sponsored by Rising Vibe

Hosted on 25th February 2021

Why change doesn’t happen.

“Nothing in life is guaranteed except change, but I guess that could change”- Brent M. Jones

A considerable amount of investment is lost on change projects, change programmes and change initiatives, because barriers to change are rarely explored in enough detail, at individual level.

We need to be dissatisfied enough with where we are, and excited enough about where we’re going, to enable ANY change to happen.

In this webinar we will explore the Rising Vibe change equation which will help you identify and unblock (if you choose to!) your own barriers to change, which will also enable you to help others get out of their own way too.
 

Free Webinar: Planning for COVID-19 Series 2: The new flexibility challenge: temporary versus permanent solutions

Hosted on 11th Feb 2021 by Phil Anderson

11-months of temporary response are starting to feel like enduring solutions, this webinar will explore how flexibility is changing. Understand the new and changing demands of our colleagues and how to provide effective support.

Free Webinar: Planning for COVID-19 Series 2: What will hybrid home working mean for you? Sponsored by Sensée

Hosted on 9th February 2021 by Phil Anderson

Hybrid home/office working is not a thing. It’s something that looks very different to organisations depending on their circumstances, business objectives and employees’ wishes. 
 
Will:
 - Employees be 100% homeworking or part-time homeworking/part-time office working? 
 - Recruitment and training be virtual or office-based? 
 - Working hour schedules be fixed or flexible?
 - Equipment and desks be company-supplied or HomeAgent-supplied? 
 - You be running a blended estate where some people are 100% homeworking and others 100% office-based? 

Phil Anderson, Director at The Forum will be joined by Sensée Consultancy Director Rob Smale, who will introduce the Sensée Hybrid Homeworking Matrix and show how it can analyse the practical implications of different hybrid homeworking options for your business. This will be followed by a panel discussion and an opportunity to position your questions.
 

Free webinar: Simplified Workforce Management Sponsored by Eleveo

Hosted on 21st January 2021

Join Phil Anderson Director at The Forum & Dan Solomon & Liam Anderson of Eleveo, for a discussion on how we rethink the complexity of forecasting and scheduling to create a simplified and trusted plan which is understood by the business. Whether this is your first step into planning, or you are an experienced planning professional this webinar will be of interest. 

 - Understand key principles to forecasting and how to use these effectively
 - Simplified scheduling, providing choice and control for you advisors
 - How all levels in your organisation will benefit from a simpler approach to WFM
 - How to provide meaningful on-the-day insight
 

Free Webinar: Planning for COVID-19 Series 2: Forecasting with no data: Building Predictions that are trusted

Hosted on 21st Jan 2021 by Ian Robertson

Following on from the previous webinar, we will start to look at methods for building supply & demand forecasts when data is limited or not available.

Sponsored by Eleveo

Free Webinar: Planning for COVID-19 Series 2: What do we know and what will be different?

Hosted on 14th January 2021 by David Preece

With the latest lockdown now in place we need to understand what we can learn from our experience of 2020 whilst recognising the differences and new challenges we could face. This interactive webinar will cover:   
 - Lessons learned, tagging data and creating a framework for reference
 - Understanding what we know and the impact of this
 - Recognising what we don’t know and how this will be different

Free Webinar: Planning For Covid Series 3 What are the top challenges organisations face right now?

28th Sept 2021, 12:00

The Planning for Covid-19 series 3 will again share real-life examples of the challenges along with practical ideas to limit the impact and even prevent these from happening.
 - Understand the current top challenges from across the industry.
 - Hear how different organisations are approaching these with new and innovating ideas.

Free Webinar: Planning for COVID-19, Lessons Learned

Hosted on 30th April 2020 by Phil Anderson

This module has been designed to introduce you to best practice ways of capture feedback and experiences from recent events to take into account for future projects. Key learning objectives:
 - Creating timelines and tagging data effectively
 - Capture quantitative and qualitative data
 - Learn different ways to review work and identify improvements

Read more

Categories: COVID-19

Free Webinar: Planning for COVID-19, How COVID-19 is impacting business culture, with guest speaker Lou Banks, Rising Vibe

Hosted on 23rd April 2020

Discover the impact of COVID-19 on your business culture and how to enable small shifts to tackle implications on employee mental health. Gain insight into social pain and how COVID-19 is exacerbating this. 

The World Health Organisation have issued advice and guidance on Mental Health Considerations during the COVID-19 Outbreak.

Rising Vibe understand the impact on both employees and leaders at this difficult time. Whether employees are feeling fear around catching the virus or economic implications on their life, or leaders are experiencing stress and anxiety around managing a business or keeping an SME afloat during this time, we are all experiencing some low vibe emotions in this current climate of uncertainty. 

Listen in and find out how you can learn from this and make changes in your business.

Free Webinar: Planning for COVID-19, Revisiting Homeworking

Hosted on 22nd April 2020 by Phil Anderson

How is your new virtual contact centre performing? Following on from the panel discussion last month, this is an opportunity to reflect on what you’ve achieved, learn from what other organisations have done and start to consider your long-term operating model.
 - Hear from industry professionals around their approach to Planning for COVID-19
 - What would you have done differently?
 - Start to consider your exit strategy and prepare for the future “business as usual” 

Read more

Categories: COVID-19

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
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